Complaints Procedure
Dentista strives to continually improve our care. It is important to us that you are satisfied. Despite all our attention and efforts, sometimes things can turn out differently. We greatly appreciate your taking the trouble to inform us of your findings, especially if they are negative in nature. Only then can we find a solution together.
If you are not satisfied
You may make your comment, suggestion or complaint to your practitioner or the front desk. You can also contact us by telephone or e-mail. We will then discuss your comments internally with those responsible and contact you within three days.
Complaints
We try to find a solution together with you. In the unlikely event that this does not succeed, it may be good to know that you can use the KNMT complaints scheme to which we are affiliated.
The complaint procedures of these dental professional organizations meet the requirements of the Complaint Rights of Health Care Clients Act for every health care provider. The KNMT can mediate or proceed to a formal treatment of your complaint and make a ruling. There are no costs associated with the complaints procedure. More information can be obtained from the KNMT, Postbus 2000, 3430 CA Nieuwegein(www.knmt.nl). For personal advice or information, please contact the Dental Information Point (TIP), 0900 20 25 012 (0.90p.m.)